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1. Open the Password Reset Service Please click on the link “Forgot password” in the middle left.
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2. Username input
Enter either your designated login or your e-mail address and click “ continue” to receive an e-mail with a security code for user identification.
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3. User identification
Please enter the security code and click on “Send”.
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4. Confirmation through 2FA
Additionally, you must confirm the password reset with your active 2FA method. This is currently only possible with the methods: Airlock 2FA, FIDO and MTAN. If you have activated another method, please get in touch with your support contact.
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5. Enter new password
Please enter your desired new password according to the aspectra guidelines below and confirm it with a renewed entry in the line beneath.